Inside Instacart's Vision To Bridge The Gap Between Online & Offline Grocery Shopping

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Inside Instacart's Vision To Bridge The Gap Between Online & Offline Grocery Shopping
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Just over two years ago, Instacart acquired smart shopping cart startup Caper AI for $350mm in cash and stock in an effort to power technology inside of its retail partnersโ€™ four walls. The platform has since expanded its pilot rollouts to Schnucks and Good Food Holdings (Bristol Farms, Lazy Acres) as well as a full deployment to seven-unit IGA retailer Geisslerโ€™s. The value proposition of the technology is to โ€œunify online and in-store for the best of grocery,โ€ making in-store shopping more seamless and personalized. Namely, the grocer benefits fall into three categories:

Higher customer LTV & lower shrink

    • Increased basket size
    • Higher retention
    • Anti-theft tracking

Incremental revenue streams

    • Personalized promotions
    • Real-time ads

Increased labor efficiency

    • Fewer cashiers thanks to cart-integrated payment processing
    • Reposition associates to more value-add activities (inventory, etc.)
    • ~$0.85 in labor savings per transactions

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